A calling workflow built around a better next conversation.

A power dialer automatically dials the next lead in your list so you do not type numbers. You stay on the call, and the dialer does the waiting. It sits between a manual dial pad and a predictive dialer.

A predictive dialer rings many numbers per agent and guesses when you will be free. That can leave people answering to silence. Maxout’s dialer is a two-line power dialer, not a predictive one, so it rings at most two leads at once for each agent.

The dialer rings two leads, connects you to the first real person, and lets the other line finish on its own. Both lines are included in your subscription.

1. Two leads ring. The dialer takes the next two eligible leads from your queue.
2. Answering-machine detection runs. Each line is checked. Machines, silence, fax and unclear answers are hung up, and the slot fills with the next lead.
3. The first clear human is bridged to you. You hear the lead on your one live audio line, in the browser or on your cell phone.
4. The other line finishes by itself. If it is still ringing, it runs out. If a person picks up late, the dialer hangs up on them and logs the call as abandoned, so your abandon rate is measured.

A late pick-up means someone heard a hang-up, and we do not hide that. The log lets you see how often it happens and adjust.

The queue skips leads that are marked do-not-call, outside calling hours or already tried too often. These are the defaults.

Federal rules bar telephone solicitations to residential lines before 8 a.m. or after 9 p.m. in the called person’s time. The default window is tighter than that, and some states are stricter still.

You choose one of three modes: a single number, a rotating set of numbers, or local presence. Local presence picks a number that matches the lead’s area code, then the same state, then any number in the pool, and it prefers the number last used with that lead.

Matching the area code can help, but no setting guarantees a call is answered or that carriers will not label it as spam. Calls go out from the company dialer numbers, and the system keeps agents from using the same number at once.

Yes. You hold one live audio line, either in your browser over the internet (VoIP) or on your cell phone through a bridge. Pick the one that fits where you work, and switch when you need to.

The browser option works best with a headset and a steady connection. The phone option rings your cell phone, so it depends on your signal. A mobile call screen is built in.

Look for a dialer that logs by itself, skips bad leads by itself and lets you see its numbers. A dialer bolted on from another vendor often misses one of these.

• Every call, recording and note lands on the lead with no typing.
• Do-not-call, time-zone and attempt rules apply to the queue before the call.
• Answering-machine detection, so you do not sit through voicemail greetings.
• A choice of caller ID modes, including local presence.
• A visible abandon count, not just a connect rate.
• A daily allowance you can see before you start the day.
• One bill, not a CRM plus a separate dialer.

The call is recorded, transcribed and summarized on the lead, and the summary picks out details such as height, tobacco use, coverage amount and any appointment. Check those details before you rely on them.

During the call, the live call coach can suggest lines. The Call Center also shows your daily call allowance. Hired callers can use a Dialer user login that works the queue only. It cannot text or dial by hand, and it has its own daily limit.

The dialer applies rules inside the CRM, but you remain responsible for the law. Check these before every campaign.

• Consent for autodialed calls, and the federal and state Do Not Call lists. Scrub a list before you import it.
• State calling hours and any state registration rules where you call.
• Recording notices and consent. Some states need every person on the call to agree.
• Your carrier’s and your upline’s own contact rules.